Call Tracking, Call Recording, Marketing Analysis

When logging in you are greeted by the home page of the application. The home page gives you access to all area of the application. We have put general information here that give you a snapshot of your account. Included is your recent activity so that you may return to a recently visited area. You will see goals you have set up and key metrics at a glance.

• View Your Recent Activity
• View Your Important Goals
• View Key Metrics

The track page gives you high level summary information for all your tracking numbers and groups. You can filter summary information by group or tracking number. Total call volume, geographic location, call distribution, area codes and call status information is all located in one convenient location.

• View Statistics Summary
• View Call Volume
• View Geographic Call Distribution
• View Call Mix between Tracking Numbers
• View Calls by Area Codes
• View Call Status ratio

All calls from your tracking numbers are available for listening, tagging and adding comments to. Important summary information is viewed in the summary area at the top of the page. All calls can be sorted for viewing by date range or by using the filter features to narrow calls by groups, tracking numbers, users and technology source the call came from.

• Listen to Calls
• Search for Calls
• Add Tags to Calls
• Add Comments to Calls
• Select Calls for Scoring
  (if you've purchased either the Pro or Enterprise version of LMC)
• Download Calls
• Email Calls

The score page is where you work with calls that were selected from the listen page. Here you can play the call and fill out scorecards for the call. You can also review a call that was scored and assigned to you for review. Scorecards can grade calls on lead quality or on sales or customer service skills. The top of the page shows summary information about the status of calls that have been submitted for scoring.

• Score Calls
• Review Scored Calls
• View Summary Information
• Filter and Sort Scorecards

The reports page allows you see reports for all aspects of your business. You can view reports about all aspects of your call activities, scorecard activities including scores, quotas and trends. You can see call tagging reports to see what is being talked about most or least in your phone call conversations for all calls that have been tagged. All reports can be filtered using our unique filter features.

• Call data reports
• Scorecard reports
• Tags reports
• Goals reports
• Over thirty reports reveal all aspects of your business
• Filter and view data multiple ways
• View charts, spreadsheets and maps of your data
• Identify trends and take action

Creating goals is a very good way to improve results. The goal page allows you to set up goals around a variety of marketing and sales objectives. Goals will allow you to see how well calls are being handled or how well that marketing campaign is going. Goals come in 5 varieties.

• Campaign ROI Goals
• Phone Skills Goals
• Call Success Goals
• Call Quality Goals
• Call Activity Goals

The set up area is where you change any settings for your account and configure how LogMyCalls works for you. See your latest bill, change your subscriptions and edit your users and groups.

You can also provision numbers and create the routes associated with them from the advanced area. Also create and edit scorecards or set up our Teleclick on your website. Use the integrate section to add LogMyCalls to your Google analytics account or to configure a dynamic number for an advertising campaign.

The help area is where you access this quick start guide, review our database of FAQ's, watch support videos and participate in community support. You can also give us a call if you need to talk to a real person.