FOR IMMEDIATE RELEASE
ST. GEORGE, Utah – Jan. 9, 2012 – ContactPoint announced today that TMCnet, a global, integrated media company, has named LogMyCalls as a winner Customer Interaction Solutions 2011 Product of the Year Award. Customer Interaction Solutions magazine is the leading publication covering CRM, call centers and teleservices since 1982.
With market-leading features including call analytics, call recording, call searching, tagging, commenting, scoring and goal-setting, LogMyCalls provides contact centers and other enterprises the opportunity, for the first time, to optimize their customer interactions and sales performance in measurable ways.
LogMyCalls allows users to actually score calls on specific, customizable criteria to measure call performance.
“We are thrilled about winning this award!” ContactPoint CEO Jason Wells said. “LogMyCalls is a tool that can fundamentally change performance management that anyone who cares about the phone should be using.”
“LogMyCalls was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. LogMyCalls has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine has been recognizing innovative product for 14 and LogMyCalls has earned it’s place.”
Product of the Year winners are published in the Jan/Feb issue of Customer Interaction Solutions magazine.
ContactPoint is the world leader in marketing and sales optimitics. Their new product, LogMyCalls, provides inexpensive tools for enterprises seeking to optimize marketing and sales performance. These tools—phone call tracking, call recording and call performance scoring—allow businesses to determine which advertising methods are effective and transform their ability to secure business over the phone. For more information, visit www.LogMyCalls.com or call 866-811-8880.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.