Press Kit
- Product Fact Sheet
- Company Information
- Products and Services
- Executive Leadership
- Download LogMyCalls Press Kit
LogMyCalls Beta Product Announcement
FOR IMMEDIATE RELEASE
CONTACTPOINT UNVEILS PUBLIC BETA OF LOGMYCALLS.COM CALL TRACKING SOFTWARE
Next-level call tracking combines call analytics and performance management in easy-to-use application
LOGMYCALLS, CALL TRACKING AND SCORING PLATFORM, EMERGES FROM BETA
Next-generation call tracking solution from ContactPoint combines lead scoring and performance management in easy-to-use web application
ST. GEORGE, Utah – May 11, 2012 – LogMyCalls, the smarter call tracking, recording and customer intelligence solution from ContactPoint, emerges from Beta today.
LogMyCalls beta period began in January. During Beta, LogMyCalls won the Internet Telephony Product of the Year Award and the Customer Interaction Solutions Product of the Year Award. LogMyCalls has been written about widely in marketing publications and blogs.
LogMyCalls has all the capabilities marketers demand –website Dynamic Number Insertion, full integration into CRM solutions and Google Analytics–in an easy-to-use interface with easy-to-understand marketing analytics reports. LogMyCalls also features searchable call recording, call tagging, call commenting and custom scorecard creation, enabling users to group calls and analyze them ad hoc.
“During our Beta period we’ve added marquee clients from hospitality, automotive, home services, advertising and other key market segments, all of whom love the ease-of use and in-depth analytics. Our 10 years of experience of helping people make more money over the phone has given our application a unique set of features that these early customers really appreciate,” ContactPoint VP of Sales and Marketing Carlton van Putten says. “I’ve been a part of several SaaS launches and this Beta cycle has been one of the most successful.”
“LogMyCalls represents the future of call analytics and customer intelligence,” said ContactPoint CEO Jason Wells. “Our competitors in the call tracking space, frankly, are only concerned about marketing analytics — what happens up until the phone rings. We focus on that too, but we also know that what happens during the phone call provides immense customer intelligence. LogMyCalls is for everyone who cares about both sides of the sales and marketing equation.”
To access, sign-up and use LogMyCalls visit www.logmycalls.com.
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About ContactPoint
ContactPoint turns dialogue into data and data into dollars. They develop technologies that capture the customer intelligence found in every phone call. Their new product, LogMyCalls is a call tracking, call recording and call scoring application. It allows businesses to determine which advertising methods are effective and improve their ability to secure business over the phone. For more information, visit www.logmycalls.comor call 866-811-8880.
LogMyCalls Product Fact Sheet
LogMyCalls is the smarter call for companies that demand more from their call tracking solution. It is the one and only application that provides insight, flexibility and control for optimizing both marketing results and sales performance.
About LogMyCalls
LogMyCalls is a Software as a Service (SaaS) application designed and developed by ContactPoint LLC. It provides in-depth marketing and sales performance analytics anytime, anywhere via LogMyCalls.com.
What separates LogMyCalls from competitors is ContactPoint’s vision of the big picture. LogMyCalls recognizes that call tracking and marketing analytics are only half of the solution. Effectively navigating sales and customer service conversations after the phone rings, is the other half. Competing products focus solely on call tracking; while LogMyCalls has exclusive features that measure and optimize both marketing effectiveness and on-the-phone sales performance.
LogMyCalls for Marketing
• Easily provision a variety of local, 800 or vanity tracking numbers to determine marketing ROI.
• Track call quantity, duration, date/time, answered calls, and geographic origin of calls. Fully integrated with Google Analytics.
• Refine tracking data and create an almost unlimited number of customized maps, charts and lists of marketing analytics data.
• Measure campaign ROI using call quality data, lead quality informationand 30 other customizable reports
• Online Marketing: Website Dynamic Number Insertion (DNI) generates unique phone numbers for PPC advertising, SEM, email marketing, and Internet advertising.
• Mobile Marketing: Insert click-to-call tracking numbers in mobile advertising.
• Offline Marketing: Determine which offline marketing methods--direct mail, outdoor advertising, magazines and sponsorships--are effective.
• Exclusive scoring features allows users to score actual calls and measure marketing performance, lead quality, campaign activity, channel effectiveness, regional demographics and remarket prospects.
• Be alerted when a campaign begins (or stops) generating calls
• Tag calls to search, group and organize; report the number of closed calls per campaign, number of warm leads, number of junk calls and competition mentions, etc.
LogMyCalls for Sales
• Integrates with popular Customer Relationship Management (CRM) applications; call recordings are appended to CRM customer records. Hear calls within the CRM.
• Attach social media-style comments to specific time codes in call recordings, allowing instant performance management evaluation and a running dialogue around performance.
• Manage sales performance by creating custom scorecards to measure any sales or customer service call performance metric you choose
• Score on best practices: greeting, getting and using the customer’s name, asking questions to determine needs, building value, asking for the sale, etc.
• Generate 30+ customizable reports that show sales performance metrics/analytics
• See scores over time to track progress or compare users and groups
• Set performance goals on call quality, sales performance, customer service or lead quality.
• Receive alerts via email or SMS, when customized goals are met or are not met.
ContactPoint - Company Information
Who We Are
Je
remiah Wilson founded ContactPoint LLC, in 2001 as a phone performance training company with technological accountability tools, including call recording and scoring.
In three short years, ContactPoint grew into a million-dollar company.
ContactPoint’s patented call recording and scoring technology has been deployed across hundreds of businesses in the hospitality, automotive, medical, equipment rental and financial services industries. ContactPoint’s solutions have also been used by large call centers, marketers and advertisers.
ContactPoint’s system of call analytics and technological accountability provides companies with measurable results that dramatically improve phone performance.
Key Executives
Jason R. Wells, Chief Executive Officer
Jeremiah Wilson, Founder and President
Carlton van Putten, Vice President of Sales and Marketing
John Collier, Vice President of Technology
Media Contact
McKay Allen (435) 215-7049
Products and Services
LogMyCalls: In late 2011, ContactPoint released LogMyCalls, a next-generation call tracking and phone performance product delivered as Software as a Service (SaaS). What separates LogMyCalls from its competitors is a vision of the big picture--advertising campaign to closed sale. Competing products focus only on call tracking and marketing analytics. LogMyCalls is concerned with those things too (and has market leading solutions in those areas) but, also understands that effectively navigating the sales conversation after the phone rings is vitally important. LogMyCalls has exclusive features that optimize marketing and sales performance.
Call Scoring: ContactPoint has developed best practices scorecards for on-the-phone sales and marketing performance, thereby creating quantifiable measurements for performance.
Training and Coaching: In addition to effectively tracking performance, ContactPoint provides companies with both in-person and web-based training and coaching products that help companies improve on-the-phone performance and increase close rates.
ContactPoint - Executive Leadership
Jeremiah Wilson, Founder and President
Jeremiah Wilson founded ContactPoint in 2001 with his patented high-tech invention, the Maculon, a device that records actual customer interactions. Prior, he specialized in logistics and training at a large corporate training company and was Assistant to the Counselor of Economics at the U.S. Embassy to the Czech Republic.
Jeremiah holds a BA in International Relations from Brigham Young University (BYU). While serving as the CEO of ContactPoint, he created Power Training, a two-day intensive course that participants consistently call life-changing. Jeremiah is a sought-after presenter and speaker who has delivered keynote addresses and training worldwide. Corporations and individuals have found his approach, techniques and experience invaluable.
He is the author of JUMP: Life Beyond Mediocre, which lays out practical steps to better leadership, personal development and a powerful life.
Jeremiah cherishes his role as a husband, father, pilot and marathoner. He gives 100 percent to every aspect of his life.
Jason Wells, CEO
Prior to joining ContactPoint, Jason served as the Senior Vice President at Sony Pictures Television International where he led the creation and international expansion of Sony’s mobile business line from London. He managed a global sales, product and service organization across Asia, Latin America, Europe and North America. Before relocating to London, Wells was a Vice President for Sony Pictures Digital Sales and Marketing in Los Angeles.
Prior to Sony, he was Vice President of Sales and Business Development for Handango, Inc., where he led relationships with clients such as Microsoft, Motorola, Sprint and Verizon. Previous to Handango, Jason held management positions at Sprint and Marriott International. As a strategic management consultant for A.T. Kearney, he provided executive level strategy, sales and marketing to Sprint, Bristol Myers Squibb, Telstra, American Electric Power, C3 Communications, Lyonnaise Cable and Dynergy. Jason has worked and lived in London, Paris, Sydney, Mexico City and throughout the United States.
Jason earned an MBA in strategic management and entrepreneurial management from the Wharton School of Business at the University of Pennsylvania. He also holds a Masters in economic quantitative methods from the University of Utah and a Bachelor's degree in economics from Brigham Young University.
Carlton van Putten - VP of Sales and Marketing
Carlton van Putten is Vice President of Sales and Marketing for ContactPoint. He brings more than 15 years of executive leadership and management experience in technology sales and marketing including the launch of software services from Blue Sky Network and Rivus Internet Group. His passion is helping companies develop and execute product strategies that capitalize on core strengths leveraged into larger scale market opportunities.
His first executive role was Vice President of Marketing for FOCUS Enhancements, Inc., a market leader in digital video technology. There he played a key role in redirecting their product strategy and helping to more than double the size of the business from $12 million to $25 million in just two years. He later joined Stream International, a leading call center services company, as Vice President of Marketing responsible for corporate communications, channel and product marketing activities for the company. He applied his product development expertise to help the company fast track their growth from $168 million to $320 million in 36 months by focusing their marketing and positioning around the burgeoning Internet boom and eCRM revolution.
John Collier - Vice President of Technology
John Collier brings over 16 years of IT leadership and a passion for embracing new technologies, to ContactPoint. In those years, John scaled IT applications and infrastructure for multi-million dollar companies with a bias for rapid and nimble technology deployment. Starting with Modus Media in 1996, where he managed the complete overhaul of the company’s network infrastructure, John’s experience building scalable network and application systems has grown tin include agile SaaS development, cloud computing and carrier-grade telephony (VoiP). These accomplishments made him a great fit for ContactPoint’s vision of building world-class applications for monitoring and improving telephone customer interactions.
As the web developed into a marketplace, John and teams he managed, adopted cloud technology in its infancy and immediately started to develop highly available (reduntant) server infrastructures on the cloud as well as building and managing large scale telephony systems for call centers.
